Protect yourself from having the wool pulled over your eyes on the Internet
Learn the language that many inexperienced home based Internet solar dealers use to fool customers !
Do you really know who's at the other end of that phone
line ?
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What the home based Internet solar dealer says Sure we have that item in stock ! |
What the home based Internet solar dealer really means Well I think I might be able to order it, give me your credit card information and I'll call around to see if I can find it. The truth is with the exception of a few samples, we don't stock anything ! |
If the dealer says that the item is in stock, even if you don't live nearby,
ask the dealer for directions to his store and tell him that you may be in
the area and may just want to pick the item up. If the dealer was being
truthful he'll give you directions. If he lied to you, then you'll have your
answer. Better shop somewhere else. |
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What the home based Internet solar dealer says We have a 3,175 square foot facility with a warehouse to serve you better ! |
What the home based Internet solar dealer really means Well actually, we have a 3,175 square foot home that's painted yellow. Our warehouse is our garage. We don't have any room for any inventory in our garage because we keep our cars in there. We do business from a desk in a 150 square foot bedroom, but we do have color pictures of the products that we sell. |
If your dealer claims to have a "facility" or a "warehouse", even if you don't live nearby,
simply call his bluff and ask for directions so that you can take a look at
some product. |
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What the home based Internet solar dealer says Hello XYZ Solar, how may I direct your call ? |
What the home based Internet solar dealer really means Well actually I can't direct your call. I have to put you on hold and yell down the hallway into our living room to get my husband to walk down the hall into our bedroom to talk to you. But that's such a hassle. That's why even though I answer the phone "how may I direct your call" I will always follow up by saying "oh I can help you with that" |
How to protect yourself If your dealer pretends to be able to direct your call to another department's extension. Ask for the department's extension number. |
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What the home based Internet solar dealer says We have tons of that item in stock and ready to ship right now. You can even stop by and pick it up. |
What the home based Internet solar dealer really means We'll, I know our web site says that we have that item in stock right now but actually we're expecting that item in the next couple of weeks or maybe months. Oh, and the word "tons", that's just a figure of speech. Actually, the truck that the item is being delivered on weighs tons. |
How to protect yourself Ever since we started making the statement "THIS ITEM IS IN STOCK TODAY AND READY TO SHIP FROM OR PICK UP AT OUR WAREHOUSE !" A lot of copycat websites started making similar claims. The only problem is that 9 out of 10 of those dealers really don't have the product in stock ready for you to pick up. If a dealer will lie on his website, he'll lie to you about everything else as well. Better shop somewhere else. |
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What the home based Internet solar dealer says We have a 5 line phone system to serve you better. |
Well it's not actually a phone system that's at our location, we ordered a
calling package from our local phone company which includes caller on hold.
Oh can you hold for a second "click" hello "click" are you there ? darn,
lost another call. Hey but we did buy a new answering machine that was on
sale at Wal-Mart. ! |
How to protect yourself If the dealer says that he has a phone system, ask to be transferred to another department. |
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What the home based Internet solar dealer says Our expert staff have many years of experience ! |
What the home based Internet solar dealer really means Well not exactly, it's really just my wife and I and my two year old. Hey but my two year old can count to 10 and he can say the word solar. |
If the dealer claims to have expert staff, ask to speak to some of them. If the dealers tells you that they're all out sick or they're on the phone with customers. Call back another day and ask to speak to one of his expert staff again. If you can never get through to any of the dealers expert staff, you'll have your answer. The bottom line is that it is
extremely difficult for a one man operation to adequately serve the hundreds
of potential customers that would be encountered by operating a business on
the Internet. |
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What the home based Internet solar dealer says We've installed lots of systems ! |
What the home based Internet solar dealer really means Yes it's true that we have installed lots of systems but I didn't say that we installed them according to code, nor were they inspected, nor did I say that those systems are still working. |
If the dealer tells you that he has installed lots of systems, ask him for
his contractors license number and check his license out with the
appropriate state licensing agency. We know of one dealer that is
currently selling product on the internet, that actually had to move from
another state because of all the shoddy workmanship that he performed. |
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What the home based Internet solar dealer says Our solar business is extremely successful and has grown tremendously since our humble beginnings 25 years ago ! |
What the home based Internet solar dealer really means Well in reality we have grown, sort of. We did move our business into a larger home. Now we operate our business from our living room instead of a bedroom. |
Get real ! If a business was truly successful, why after many years of
operation would the business still be operating out of a home. You would
think that by now, the business would have made a commitment to the industry
that they claim to serve by at least moving into a small
commercial facility in town where they can offer real service to their
customers. |
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What the home based Internet solar dealer says Our business is centrally located to serve you better ! |
Well it is centrally located..... "In
the middle of nowhere", that's why we don't post our physical address. But
we will tell you the name of the nearby city or town. Do you really think
that we would give you our actual address ? My goodness that would mean that
we would actually have to service our customers. Hey but we'll give you our
untraceable P.O. Box number ! |
How to protect yourself Why on earth would you do business with someone without knowing their physical address. P.O. Boxes can be abandoned or changed with the snap of a finger ! |
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What the home based Internet solar dealer says We're experts because we use the products that we sell ! |
What the home based Internet solar dealer really means Well actually we have to use a few of the products that we sell. We're so far away from town that we couldn't afford to bring power in. The equipment that we use is old technology and really doesn't represent what we currently sell, but hey it still works. |
Give me a break ! You may use your
car everyday to take you to work but that doesn't make you an expert
mechanic. The truth is that many of these home based dealers have never even
seen many of the products that they sell because they stock absolutely
nothing ! |
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What the home based Internet solar dealer says Sure we have a physical address ! |
What the home based Internet solar dealer really means Well it's not really our address. It's the address to a friends business in town. Are you kidding, we wouldn't give you our real physical address because you might just drop in on us and figure out what we're really about ! |
What legitimate company wouldn't post
or give out directions to their place of business ? Always look for
directions posted on the dealer's website. A simple rule of thumb is, no
directions, no sale ! |
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What the home based Internet solar dealer says The team here at XYZ Solar, Bill, Crystal, John, Karen, Manny, Moe and Jack all welcome you here to our business. |
It's really only me, I list my wife
and kid's names so that you'll think we have plenty of staff here to serve
you. |
How to protect yourself If you notice this tactic used on a website, ask if you can speak to one of those other staff members. |
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What the home based Internet solar dealer says We've been in the solar business since 1869 ! |
What the home based Internet solar dealer really means Sure, that's before solar panels were invented and yes, that would make me 136 years old but hey it sounds good. Here's a picture of me my cat and my wife so you'll think we're nice people ! |
How to protect yourself Sorry, but we don't know what to say about this one other than if the dealer has really been in the solar business for the last 30 or 40 years, why are they still operating from a home in the middle of nowhere ? |
The bottom line is that if a dealer can't be honest with about what or who they truly are, how can you trust him to be honest about anything else ?
If you want honest answers about solar from a real business with a real showroom and warehouse stocked with real inventory at the lowest prices on the planet guaranteed, visit our website at http://www.partsonsale.com
Nobody Beats Our Prices Or Service Nobody !
Note: We have nothing against the home based solar contractor that services their customer base onsite or at the customer's location. It's the service that matters not the location that they operate from. The bottom line characteristics that we feel are critical in an industry such as solar are honesty, experience, integrity and service.
All persons
or companies listed in any examples on the Best Buy Solar Inc. Web Site are intended to be purely
fictitious and any resemblance to existing persons and
companies is purely coincidental and non-intentional.